CANCELLATION AND NO-SHOW POLICY

TONE SALON RESERVES YOUR APPOINTMENT JUST FOR YOU & WE ASK THAT IF YOU MUST CANCEL OR RESCHEDULE ANY APPOINTMENT, PLEASE PROVIDE US WITH 24-HOUR NOTICE. WE DO UNDERSTAND THAT UN-AVOIDABLE ISSUES COME UP AND  WE WILL DO OUR BEST TO RESCHEDUAL YOUR APPOINTMENT.

IF LAST MINUTE CANCELLATIONS OR ‘NO SHOWS’ BECOME A HABIT, YOU WILL BE CHARGED A CANCELLATION FEE. LESS THAN 24-HOUR NOTICE WILL RESULT IN A CHARGE EQUAL TO 50% OF RESERVED APPOINTMENT(S) AND ‘NO SHOWS’ WILL BE CHARGED 100% OF SERVICE AMOUNT.

AS A COURTESY, TONE SALON WILL CALL, TEXT AND/OR EMAIL TO CONFIRM THE DATE AND TIME AT LEAST 24 HOURS PRIOR TO YOUR APPOINTMENT.   YOU ARE ALWAYS WELCOME TO CALL AND DOUBLE CHECK ANY APPOINTMENTS IF YOU’RE UNSURE.

ARRIVAL TIME/RUNNING LATE

PLEASE BE AWARE THAT TONE SALON RESERVES A SPECIFIC TIME JUST FOR YOU. TO MAKE SURE WE PROVIDE THE BEST SERVICE POSSIBLE, ARRIVE 15 MINUTES EARLY TO ACCOMMODATE FOR PARKING AND CHECKING IN WITH OUR RECEPTIONIST. IF YOU ARE RUNNING BEHIND PLEASE NOTIFY OUR RECEPTIONIST AS SOON AS POSSIBLE. WE WILL TRY OUR BEST TO ACCOMMODATE LATE ARRIVALS, IF YOU ARE 15 MINUTES LATE OR MORE WE WILL ASK YOU TO RESCHEDULE YOUR APPOINTMENT FOR A LATER DATE. CANCELLATION AND NO SHOW POLICY MAYBE APPLIED

PARKING

ARRIVE 15 MINUTES EARLY TO ACCOMMODATE FOR PARKING. METER PARKING CAN BE FOUND ON  GAY AVE AND MARYLAND AVE, 1 HOUR FREE PARKING ON CRANDON DRIVE, 2 HOUR FREE PARKING ON LANCASTER DRIVE.

Tone Salon

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